Privacy Policy

Charlie & Kona LLC respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect the following information:

• Name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment information (processed securely through third-party providers)
• 
  

How We Use Your Information

Your information is used to:

• Process and fulfill orders
• Communicate about your order or inquiries
• Provide customer support
• Improve our products and services

Sharing Your Information

We do not sell or rent your personal information.

We only share information as necessary with:

• Shipping carriers (e.g., USPS, UPS, FedEx)
• Payment processors (e.g., Stripe, PayPal, etc.)
• Service providers required to operate our business

Local Pickup at Painted Tree Marketplace
If you choose local pickup, your name and order details may be used to label and leave your order securely at our booth located inside Painted Tree Marketplace for pickup.

By selecting local pickup, you acknowledge that:

• Your order may be accessible to Painted Tree staff for handling or assistance
• You are responsible for picking up your order in a timely manner
• We are not responsible for items once they have been delivered to and left at the designated pickup location
• We recommend bringing proof of purchase when picking up your order

Payment Security

All payments are processed through secure third-party providers.
We do not store or have access to your full payment details.

Data Protection

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

You may:

• Request access to your personal data
• Request corrections or deletion of your information

To do so, contact us using the information below.

Cookies & Website Data

Our website may use cookies or similar technologies to improve your browsing experience and understand site usage.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

Contact Us

For questions regarding this policy, please contact:

Charlie & Kona LLC
info@charlieandkona.com